In the end this is what I had to do in order to complete the purchase and as a result I will apply for a remortgage elsewhere. As a first time buyer, I had several questions which I needed answers for. The main difference is the fact they don’t pay interest but in reality, most Sharia-compliant accounts will pay out the anticipated profit rate given. It got to the point where we would be homeless and losing the purchase due to ridiculous requests. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. Yes, it did take a while, but Paul Jones was there every step of the way to answer our questions and guide us through the process. Gatehouse Bank refers to itself as a challenger bank. Triodos Bank customers’ savings are now protected up to £85,000 should the bank go bust. Direct Adviser was on the ball and proactive. I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. Any potential clients please be aware of the delay tactics and go with a company which is more professional. ... all went well with the savings rate after a year the rate dropped which was to be expected with an offer that if … I have used customer services twice … Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. A great team who are really helpful. A lender who will lend where others will not. We decided to go with Gatehouse bank as we were looking for a sheria compliant home purchase plan. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! Thank you, Gatehouse Bank Plc. I sent in my enquiry and within a space of few hours, I received a callback. One of the few lenders who continued lending and supported brokers throughout lockdown. Al Rayan Bank’s majority shareholder MAR is based in Qatar whilst the Bank of London and the Middle East is listed on the Dubai NASDAQ stock exchange. Your feedback is appreciated and will help us to improve our service going forward. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. I find this unexplained and worrying. Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. If you are looking for a reliable bank for a Shariah Compliant Mortgage then look no further! The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. Ashley was a great Help in getting my home re-mortgaged. Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. For … Thank you, Gatehouse Bank Plc. In the meantime, I would provide the relevant documents which I promptly delivered.Unfortunately, this is where things started going wrong. Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. X had provided excellent service; I received a call three days before my meeting from a Y explaining to me that X had taken an extended period of leave due to personal circumstances and as a result my file would be handed to Z. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. Need to see how long it takes now for the purchase time but all looks good for now. We would recommend Gatehouse to anyone looking for a home purchase plan. Ashley was a great Help in getting my home re-mortgaged. It is licensed by Nigeria’s Central Bank. Please call our customer services team on 0345 600 3350 (between 9am-5pm Monday-Friday) if you are still experiencing problems, who will be able to resolve any issues. Gatehouse Financial Group is a real estate focused shariah-compliant financial services group comprising of Gatehouse Bank plc, Gatehouse Capital KSCC and associated companies. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! Please call our customer services team on 0345 600 3350 (between 9am-5pm Monday-Friday) if you are still experiencing problems, who will be able to resolve any issues. I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism. Savings boost: Gatehouse Bank now pays the best one-year fixed rate bond There has been a small, but welcome, revival in the savings market over recent weeks. This review has been amended as Gatehouse reported my review due to it containing personal information (calling out specific individuals by name). Where the entire world is showing a degree of flexibility and understanding the bank has taken quite the opposite approach and been relentless in its requests and demands. We found out that the mortgage was being processed by Gatehouse Bank. Looking for a shari'ah compliant bank and want to know if Gatehouse Bank … The bank do require a lot of paperwork but that wasnt an issue, the best advise I can give is to attach as many documents in as few emails as you can on one day. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. We would recommend Gatehouse to anyone looking for a home purchase plan. Hello ATOM Bank Hello ATOM Bank Basically I was looking for an Easy Access Savings Account that was both straightforward to setup and use. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. Keep away from this lot....Good in the beginning, AiP etc then the adviser went ill for weeks with poor communication.Then underwriter gets involved.Mine was unprofessional, haphazard and would ask for different in depth detail each of the 4 times they reviewed my file instead of asking for a list of things and getting things done in one go.They were slow and under resourced.In the end a "head office review" ended my application and house purchase.I was vexed to say the least. At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. As you can see from other reviews they have no problem with their staff members names being identified when the reviews are positive. The mortgage offer was apparently received 6 weeks ago, NO idea what this latest delay is due to, The stress for my parents who are in their 80s has been terrible. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. HELL AND BACK!Quite the irony that one decides to use the services of an Islamic bank and my title refers to hell. Yes, it did take a while, but Paul Jones was there every step of the way to answer our questions and guide us through the process. It got to the point where we would be homeless and losing the purchase due to ridiculous requests. Communication has been atrocious, they use their own solicitor who doesn’t seem to want to talk to anyone, unexplained delays have been ongoing, my parents lost the house they were buying, and 6 months later we’re STILL waiting to exchange contracts. Although it does take time to get from Application to Completion, if you have everything in place you will get there.In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery.Thank you all so much!Mahomed, Leicester, UK. Please re think when buying from this bank. Normally my company has had few issues in the past raising a mortgage but my agent suggested we try Gatehouse,Big mistake, several months later and we have withdrawn the application and gone elsewhere not before loosing the property we were purchasing.It was a simple application a buy to let on a 60/40 split very straightforward but they sent request for information out in a piecemeal fashion over months it was if they were trying their best to drag the process out as long as possible ,never again stay well away. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. It is the biggest commercial bank in Nigeria and the sixth biggest bank … It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. Summary. © 2021 Trustpilot A/S. After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. X (or X as he likes to be known) expertly guided me through the process and delivered a decision in principle on the same day. Dangerously bad, misleading and badly represented by intermediary. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. Our conclusion is that Gatehouse’s HPP product is a great option for … As is mentioned by a previous review, i found the whole process with Gatehouse Bank to be lengthy, frustrating and ultimately a waste of time and effort which could have been better served elsewhere. We are working hard to improve this for all customers and we apologise for both the time taken to process your application and with the service levels experienced. And the BDM's Chris and Lottie are fantastic and always there to help no matter the time of day. One of the few lenders who continued lending and supported brokers throughout lockdown. Gatehouse, Charter Savings and Paragon Bank all have the same contact details but claim to be separate institutions. Your feedback is appreciated and will help us to improve our service going forward. This is a vital protection for savers, particularly those depositing money with banks based in other … bit.ly/2EzO82B #GatehouseBank #RentalSector #BuildToRent #HomeFinance #BuyToLet #Landlords 2 Gatehouse Bank … There are products from UK providers such as Shawbrook, ICICI Bank, Gatehouse Bank, B&C and QIB (UK), which is the UK arm of the Qatar Islamic Bank. Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. Following the acceptance of my bid on a property, X put in place a meeting for the following Monday to discuss the finance offer. I have now passed the matter to the financial ombudsman to support me. Would use again. An ethical savings account can be the following things: A savings account offered by a financial institution that makes a commitment to not have a negative impact on our society or environment. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. Keep away from this lot....Good in the beginning, AiP etc then the adviser went ill for weeks with poor communication.Then underwriter gets involved.Mine was unprofessional, haphazard and would ask for different in depth detail each of the 4 times they reviewed my file instead of asking for a list of things and getting things done in one go.They were slow and under resourced.In the end a "head office review" ended my application and house purchase.I was vexed to say the least. Thank you Mufassal you are a great asset to Gatehouse Bank, Professional & Reliable! I spoke to Mufassal who listened to my questions and explained the full process thoroughly. This is a long article so we want to make your life easy with a quick summary of our findings. The agent I dealt with has been wonderful and a credit but the figures in the background who choose not to be reachable or willing to talk to customers are the problem. X had provided excellent service; I received a call three days before my meeting from a Y explaining to me that X had taken an extended period of leave due to personal circumstances and as a result my file would be handed to Z. About Gatehouse Bank. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. We are very grateful to Gatehouse and their employees for their guidance and patience, and of course for our new home! As a first time buyer, I had several questions which I needed answers for. I immediately let Gatehouse Bank know to put a pause on my application. We started our mortgage process back in July and completed near the end of November. 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