Enter your username and password to access your CenturyLink account. Out of 20 outreaches on my part, I have heard back 5 times; for the past 15 attempts (over the course of 2.5 months), I have been snubbed. Therefore the service was never hooked up. I have been "on hold" after calling Centurylink for assistance for over 30 minutes. The most expensive plan—Simple Internet 940—is cheaper than the same speed plan offered by both AT&T and Comcast. It saves on the cost of having to pay for monthly rental fees. I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. They told me it would be set up on the 23rd but it wasn't they said they had to talk to me and read me some stuff that I had to agree on and they couldn't' t get a hold of me so they put a hold on it. If you're not registered for My CenturyLink, sign up now. Only once was I given the option to talk to a rep by pressing 2. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. I called CenturyLink in the beginning of December to get internet and wanted it for december 28th and they had no one for that date. Centurylink Online. CenturyLink also lets their customers call Canada whenever they want, and flexible plans offer low rates to Mexico and other Latin American countries. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. Where they do exceptionally poor is in customer service. This is a company who refuses to accept accountability and responsibility. The service guy never showed the first time so i have to wait another week. Average salary for CenturyLink Business Development in New York City: $159,394 - $172,443. Find CenturyLink phone numbers, email addresses, and links. They are now trying to say I, a senior citizen ordered self install for my home & business. The pricing varies depending on your area, the download speed, and whether you bundle it with other services. We are on a dead end secondary road with about 200 houses. No-one knew the answer to my question and one representative told me there were no services connected to my account.That's nuts! They don't care. Still 3 months later, no internet. Centurylink review from Overland Park, Kansas with 73 Comments: I call and order the basic $17.00 per month service and the line backer for my life alert system. Enjoy all double play bundles for only $85/mo. I called the customer service number 800-244-1111 to ask a simple question about my service. Transferred me to Customer Care. They are now trying to say I, a senior citizen ordered self install for my home & business. I need repair to the cable they never came and buried. Our partners cannot pay us to guarantee favorable reviews of their products or services. CenturyLink salary trends based on salaries posted anonymously by CenturyLink employees. I then had to make reversal phone calls because there were billing problems! had the 29th but that was too late so the best they could do is have it turn on December 23rd I'm a hour away they said I didn't have to be there so I said Put the box in the poech and I will plug it in on the 28th. You can use their availability checker here to see if they’re available near you. they said they left messages (they lied) they said they texted me. At CenturyLink's official site, find digital solutions for your home or business including Internet, Phone, TV, Managed IT, Cloud and Network Security services. My service was supposed to be set up on July 11th and I was even given a confirmation number and modem. I was with CenturyLink for 41 years, well before they were called CenturyLink. Centurylink is your fast, reliable internet. This was in May of 2019 & they have not stopped billing me or harassing me, to date. I have involved the attorney general's office & Centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. CenturyLink also offers mobile phone plans that are powered by Verizon. When I called they said they put a note on my account and then I could call on my original two years was up and they would be no cancellation charge. Horrible customer service. Set up paperless billing as well as single or recurring payments. The last straw was receiving a notice that they were sending the balance to collections if I didn't pay. I believe they teach their sales reps to sneak in hidden charges, then they make it to where you cannot question it. Nothing has been followed through to completion. I had paid my bill and my account was suspended afterwards anyways, so when I called they said that they had record of my payment going through, but there had not been a service order put in for them to continue service. Have been disconnected twice already after holding 30 minutes. I am switching providers, Have a house with someone doing remote school and two people doing remote work. And now I cannot figure out a sure way to send a compliment that will get to her manager. They have never sent the labels & I can prove that through photographed daily mail, in my email. It took me 4 months just to get I'm internet connected. CenturyLink modem rental: $9.99/mo. CenturyLink has lost most of these customer, and will not support equipment upgrades to better serve the area, and win back old customers. Make Gift Payments for Friends, Family and Relatives. I asked if I needed to be home for service to be set up, and I was told, "No, service will automatically be set up," it wasn't. CenturyLink Internet service includes WiFi. Team collaboration tools have never been more important than today. RUN AWAY. How can anyone get a head if you won't let them. 149 reviews of CenturyLink "Not going to lie, when I first started putting together this review it was not going to be a positive one. CenturyLink has the worst customer service of any company that I've ever dealt with. @CenturyLink your service is terrible. A question about a bill gets sent to another country with reps who are not good with English and are not trained well. Make calls on the go without fearing lost calls or choppy connections. I literally have no Internet. CenturyLink Internet Review and Prices U.S. News 360 Reviews takes an unbiased approach to our recommendations. Shop CenturyLink Plans in your area. See reviews below to learn more or submit your own review. It's like $100 extra. Their modem drops signal MULTIPLE MULTIPLE times every day. Thank you! From our tests and listening to other experts, we found out that the Motorola AC1600 modem router is the best DSL modem for CenturyLink. Turns out, there never was any upgrade planned for my area. My billing charge is still not resolved after 3 calls, and the bill does not show why it went up. (they lied) they said they e-mailed me yes 5 times once right away saying to call them the next to e-mails were welcome I did not see any of there e-mails being I get 60 a day. So this is their way of working things out, by lying & deceitful actions. So If you want a lot of stress in your life call them. Keeping in mind, centurylink gave me until the 24th of March 2020 to send boxes back (without the labels they claim to have sent) in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. Every time it is the same old line. The technicians are very rude along with the customer service people. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. I was sent a broken modem. I have been on hold now for over 4 hours. Our partners compensate us. I continued on with Spectrum. So much for regulation! So, as mentioned already, CenturyLink is available in 36 states, currently. Average salaries for CenturyLink Business Service Technician: $31 - $34. Malfunctions covered after the manufacturer's warranty. CenturyLink Internet prices start at $49/mo with speeds up to 100 Mbps. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I Never had) over to a collection agency. No automated voice saying how long the wait or the usual that "you are a valued customer and your call is important to us". THE WORST I have had century link for 20 yrs. If the power goes out while your cell phone is almost out of battery life, you can rest assured knowing that CenturyLink will still let you make the important phone calls that you need to make. so I was transferred to the other dept and 20 minutes later I was talking to another person and they couldn't do anything for me except set up another appointment on December 31st I told them that was to late let me talk to his supervisor he put me on hold for the 5th time and said his supervisor would call me no longer then a half hour as I was hanging up I heard his voice and he said his super would be right here just hang on after 6 minutes they hang up at 5:11 pm and the supervisor never did called me back! CenturyLink is the perfect VoIP provider for homes and businesses who want total reliability with a multitude of Internet services. Power surges covered from day one. If you do not return the modem to Centurylink, then they will add a modem charge to your account before it is officially closed. I would have never done that, not in a million years, that's just one of their lies. Next morning rolls around 8:00 comes and goes we call back at 9:00. How can someone collect on something they Never provided & better yet threaten an excellent credit record for something that Never took place?? Twice! I called seven times and got hung up on each time just to check on the service call. I've been unable to get a response from my VOIP services relationship manager for 2.5 months, from his manager for 2 months, and from another supervisor for 2.5 months. If you plan to stay longer than fifteen months, it’s best to buy the modem. I would NOT recommend this company. WORST company & customer service EVER!! However, this information may be different than the information provided by the companies we cover. They never transferred my service and claimed the account was lost... CTL service told me that I needed a new modem. Excludes existing Simple Internet, CenturyLink Business Bundle and Pure Business customers. NO ADDITIONAL COST: You pay $0 for repairs – parts, labor and shipping included. Call 1-855-727-9914 to order! Almost a whole year of harassment from this company & still have gotten Nowhere! Customer will receive an e-mail and postcard within 3-4 weeks of activating services and will be required to complete online redemption form within 60 days after ordering services. Long Time Customer (but Apparently That Does Not Matter) from Midwest US. Website proclaims "we are here to help", but the reality is that calls go overseas to people who do not know how to help and problems to not get solved. They are one of the worst phone/internet providers. Having to talk to a representative who has no idea what they're doing. Instant Refill. Always the same horrible experience. I have called their "service center" a number of times. CenturyLink modem purchase: $99.99 one-time fee Assistance that is serviced is only half-completed and ineffective. Waiting 45+ minutes to get assistance is completely unacceptable. This is absolutely REPREHENSIBLE. CenturyLink Prepaid internet is a convenient plan that gives you the simplicity of month-to-month pricing, no long-term contract, and no credit check or deposit required. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. To check if CenturyLink Internet is available in your area, you can use our Internet provider by zip code tool. They will keep giving you repair deadlines and blow through them for days. If you’re not sure yet, a lease is the better choice here. Worst company & customer service Ever!! The customer service staff will only day they are sorry you are having problems without any reliable information on the problem. (meanwhile everyone is having to make due with mobile hotspots) The rest of the day every couple of hours we call because no one has shown up. I think they told me this is just so I'd stop bothering them. Plus, CenturyLink aims to help all of their customers save money by allowing them to bundle their services into one convenient package. So they say they'll come on Monday of the week 5:00 on Monday rolls around, our old internet stops. had the 29th but that was too late so the best they could do is have it turn on December 23rd I'm a hour away they said I didn't have to be there so I said Put the box in the poech and I will plug it in on the 28th. Customer service usually makes things worse. CenturyLink emerged as one of the most affordable. Our partners cannot pay us to guarantee favorable reviews of their products or services. We call and they assure us we will have internet the next day and they will call us by 8:00 the next morning. They kept trying to charge us for internet we did not have, finally agreed to credit our bill a small amount, and then reversed it and tried charging us for another month when we still did not have internet. However, the challenge comes in when looking for the best modem because of the number of options available today. Tried calling got hung up on 5 times. I confirmed there would be no charge. When I finally got a hold of someone that was willing and able to help me ( the 11th person), they let me know that they weren't able to send a tech out to install the service for another month. Your review has been submitted. Welcome to Centurylink! So this is their way of working things out, by lying & deceitful actions. How can someone collect on something they NEVER provided & better yet threaten an excellent credit record for something that NEVER took place?? I implore you not to do any business with CenturyLink, their customer service is absurd. I have involved the attorney generals office & centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. So now here we are a whole day without internet with tons of lies and broken promises not knowing when will we get internet. It takes a long time to get through the automated system. I didn't sign anything agreeing to this I'm not sure how they get away with this. None of the support folks told me that CenturyLink couldn't provide reliable service to my area. Website doesn't recognize account number or last name. Yes. CenturyLink one-time fees include installation fees ($50 to $125, depending on location) and equipment purchase costs (up to $150 for a CenturyLink modem). I spoke with 10 different people and nobody was able to help me until the 11th person I talked to was able to figure out what was going on. You are requesting a quote and other information regarding your telecommunications needs. Like a traditional landline, CenturyLink’s phones still stay functional during a power outage. Centurylink Simple Pay. I shut off my service (which was a HUGE pain in itself), paid my final bill, and due to a mistake on their representative's part, they charged me for another month of service that I didn't even use. Please refer to our Privacy Policy or Contact Us for more details. I week later I got an email for $170 cancellation. I was on the phone 45 minute and talked to 3 people and was then hung up on. Que system that does not recognize voice prompts. We finally found a company that could provide us with what we needed at a good comparble price. In a few words, what should everyone know about CenturyLink? This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. TWICE! With CenturyLink, you’ll pay $9.99 a month to rent one of its modems—or you can pay a one-time fee of $99.99 to purchase your modem outright. Average salaries for CenturyLink Portal Support: $19 - $20. Virtual events are very much like many other kinds of meetings; only they take place over the internet. Discover CenturyLink residential home internet services. I would feel guilty recommending this service even to my worst enemy. I could never get customer service. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. they kept messing up the installation! I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. When its worked, its been fine, and was the only option for a while. All CenturyLink plans include a modem and have the option to either lease it for a price of $10/month or make a one-time purchase and pay $150. CenturyLink has the worst customer service of any company that I've ever dealt with. I thought I would take the wait time to write this review. Disclaimer: At MoneySavingPro we try to keep our information as accurate and updated as possible. Just the feeling of being put in a dark corner and hoping but not knowing if someone will ever come along. Best CenturyLink Internet Prices January 2021, Internet/Landline/TV (Partnered with DIRECTV). However, service is beyond bad-simply put-I have no Internet. Get Receipt in the Text Message and E-Mail. It shouldn't take over 11/2 hours. The CC rep announced that my rural location was soon getting fiber optic service and sold me an equipment lease for the anticipated upgrade. How are they allowed to stay in business? They will keep raising your rates. Enjoy the best in entertainment and save on High Speed Internet, TV, and Home Phone Services. They won't let you disconnect until the bill is paid in full so if you don't have the funds available right away they just keep charging you outrageous prices. CenturyLink service utilizes existing telephone lines to reach deeper into rural regions of the United States than cable and fiber options are able to. Yes. I had to change my address for billing purposes which I later found out restarted my two year contract. You’ll even get your own customizable CenturyLink home page. Worst experience with any company for years. CenturyLink bundle deals offer better overall value if you buy more than one service. If it happens over a weekend you can be assured it won’t be resolved until the following week no matter what they tell you. Login to SimplePay Email Password Don't remember password?. How can we provide this service for free? Based on 1 salaries posted anonymously by CenturyLink Business Development employees in New York City. This company is terribly incompetent! I called to have this mistake removed from my closed account 3 different times, where they said it would be removed, and to let it go through a few payment cycles. When I changed my address my two year contract started over . They have slow speeds for too much money. I switched over to ooma office a little over a year ago, and am so happy with everything. But, Internet Basics offers free introductory computer education classes while Connect to Compete customers pay a small $1 fee per class. So we get decide to get a new plan for more bandwidth. Reviews of CenturyLink service from real customers. Terrible customer service regardless of time of day. They just kept taking my money and promising me 100mg when I was getting 2 or 3 mg on a good day and 1 or none on a bad day. 5:00 the next day rolls around and we call and they tell us well the person who was supposed to install came and said they were not able to come because no one let them in the house even though 3 people were in the house the whole day. Centurylink customer service is horrible. It was never reliable. It rang one ring and then went to some faint background music. Back to Home Page (That $99.99 one-time fee is cheaper than prices we’ve seen listed on Amazon too.) Internet services calls on the date of purchase January 2021, Internet/Landline/TV ( Partnered with DIRECTV ) Internet. Century link mentioned already, CenturyLink is available in 36 States, currently introductory computer classes. Pure business customers harassment from this company & still have gotten no where ask... 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