If the channels are listed, we … To fix- There is a couple of things that can be done to overcome signal loss owing to cable resistance. ", "Smart Aerials were very helpful from start to finish and resolved a number of challenges in the final stages of the project without issue. Registered in England. Anything that could effect the satellite dish signal gain could cause you to lose some services and not other this includes a damaged dish. Sky Sports News HQ is a very very popular sky sports channel. All of the following suggestions and solutions could be to do with your satellite dish itself, the LNB or connecting cables which could cause your Sky box to lose some channels. Sky HD box - some channels giving no signal message. If everything is fine their end they’re likely to talk you few things like checking the viewing card is inserted or inserted properly. Some users may find their satellite dish is now too small, or not aligned correctly, or using a poor make of dish, or poor make of LNB, and cannot receive ITV1 HD on 103. When you have connected your new Sky box to your satellite dish and TV you will need to insert the viewing card from your old box into the new one and pair the card as described previously. You will not be able to watch your subscription services like Sky One, Sky Movies or Sky Sports. Read this for all you need to know. So the channels are that closest to the top of the satellite IF band at around 2150Mhz will be lost quicker than those at the bottom at around 850Mhz. If you notice that your “subscription” services are not working and the free services like BBC and ITV are working fine. To Fix- Insert the viewing card into the viewing card slot with the chip facing down. These are all usually easily remedied without the need for a Sky engineer to visit your house, but this depends on your confidence level. Trees obviously grow and leaf in the summer so you should avoid them altogether when installing your satellite dish, but as trees will have differing affects on different frequencies and the fact that not all satellite channels come down at the same strength this could cause loss of some Sky services and not others, the same can be said about scaffolds which when erected can block some of the signal but not all of it, effectively reducing your satellite dish size. This cable is only suitable for short cable runs no longer than 40m. Press Services on your Sky remote, then press 0, 0, 1 then select to access the hidden installer menu and highlight LNB setup. Reset the settings. This can be done over a “Call Back”facility on the Sky box itself but this easiest way would be to contact Sky over the telephone as they can talk you through the process. Read this for all you need to know, inc filter types/ brands. The number of Freeview channels available at your address depends on the transmitter you receive your signal from. The banner will change to Housekeeping please wait. You can also get another problem with a voltage drop over the cable length. If you have any questions I would delighted to answer these for you but only if you post your comments in the BLOG COMMENTS section below. Your Free Guide is on it's way, please check your e-mail now! DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. From your Freeview box or digital TV, go to the menu, and look for a "Scan for new channels", "Add channels" or "Automatic tune" and scan for channels. I have the full Sky package including all channels, Sports and Movies. I also can not download any programmes in HD. 1 They do not sell lnbs designed for a Sky dish 2 They sell lnbs designed for a circular dish and a overpriced adaptor to fit one that will not work as well as a lnb designed for the dish shape. If you're unsure what HDMI or SCART port you're using, check the back of your TV to see which port it's connected to. The most difficult thing that this involves is the termination of the coaxial cable itself. This cable costs a bit more but is well worth it. Digital-box maintenance tip: Sometimes inadequate ventilation can lead to overheating and technical faults in the Sky digital box. 2. For your reference the satellites used for Sky are at 28.2E usually referred to as “Astra 2”, please also read our blog on how to align a satellite dish. This is especially common with the satellite “shotgun” cable which has two slimmer cables joined together. If you're suffering with TV interference & need a TV aerial/ sat filter. There could be a few things that can be going wrong here. All Sky’s relevant phone numbers can be found within your Sky settings menu. We have a Sky HD box, with Sky Package with Sky Sports & Movies. As universal LNB’s switch between vertically and horizontally polarised signals by the receiver apply either 13V DC or 18V DC, this could cause a problem where the voltage drop due to cable length is too much so that LNB doesn’t receive the commands it requires. Note: To aid the Sky Q box in running smoothly, it helps if all Q boxes are in Eco-mode. These often have built in slope adjustment to help with this too. To overcome the voltage drop you could install a larger cable size again but it just as important that you install a good quality coaxial cable with all copper conductors. Thanks for stopping by, click play for a brief introduction to our company. This is a relatively easy job with a screwdriver. To check which channels are available to you at your address just enter your postcode in our Freeview Checker.It will also tell you where your nearest transmitter is. To help you please see our DIY video guides on fitting an F plug and fitting a satellite wall-plate. Again as the signals come down at varying strength the rain could cause the signal to be receiving weaker at the satellite dish from the satellites in space. To fix- You will need to give Sky a call and discuss your subscription. Firstly, try resetting your sky box with a simple reboot. It’s usually some of the more obscure channels that go first. To fix – You have a few options here, you could try yourself or to get someone to fix the box for you. Hi all, Ive had a look through search but I couldnt find anything that matches my problem. This could be as simple as a missed payment on your subscription. Reboot your Sky box. 3) Press [Arrow Down] to the Channel … Perfect if you only have a small job. ", "The service was excellent and and to be honest the price did not bother me as it was Tom that I felt comfortable with and he done a cracking job.". All of the following suggested and solutions are to do with the Sky subscription-based services like the TV channels included in your Sky package, the recording facilities including live pause and stored recordings are all likely to do with the viewing card, subscription or the Sky box itself. Best to get from e-bay which is awash with sky type lnbs. All channels are working fine except for the following: 102 BBC2 HD 109 Watch HD 111 Dave HD 132 Alibi HD 141 BBC1 HD 178 ITV1 HD I have checked all channels up to 301 and they are all working except for the above which show the "No satellite signal available" message. This is something known as “sloping” and is something we have to give special attention to when designing and installing communal satellite systems. All of the channels have good signal strength on Input 1 but not so great on Input 2. I'm new to the forum but have already got a lot out of reading what is here. You may need to give Sky a phone call, however. Ensure that the lights on your box has completely disappeared this is s signal the box has no power. Retuning has not helped. It can be done however with a compass, inclometer a bit of knowledge and lots of patience if you didn’t want to pay for a company to do this for you. I hoped you liked this blog and it helped you get those missing Sky channels back. When installing dishes onto chimneys it’s recommended that you do not drill into the stack as this can damage the structure but instead secure it with a lashing kit or chimney ratchet strap. To fix- A new LNB will need to be installed onto your satellite dish. Faulty cables can do all sorts of things with satellite signals. Alternatively, you could install a satellite line amplifier of two (for PVR’s like Sky+ boxes) onto the coaxial cable which will amplify the signal allowing for a longer cable run. Press the standby button on your box. When aligning a satellite dish you need to be incredibly accurate, a small adjustment of only a couple of a millimetres or a fraction of an inch could cause you to lose your satellite signal altogether, but as all of the satellite channels come down in varying strength a small adjustment or movement off the correct alignment could cause problems with some channels and not others. Please do not call our telephone lines or e-mail as we do not have the facility to answer all the general enquiries that we receive. Credit: NomadSoul1 – “There is an issue with your Sky+HD box so recording and playback are unavailable” Sky Q box not recording scheduled programs. Sky Q Mini box If you're getting a No Satellite Signal , No Signal , or No input on-screen message on your Sky+ or Sky Q box, or if your picture is freezing when watching live TV, this troubleshooting guide will help get you back up and running again. To fix – The satellite dish will need to be re-sited so that it avoids the obstruction. © 2019 | Smart AerialsAll Rights Reserved, Smart Aerials is a trading name of T Smart Technology Ltd | Registered in England. It could be that you have a faulty Sky box. Sent from my iPhone using Tapatalk Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner The channels not working are: Sky1 HD MTVN HD (I know I've heard this is rubbish but...) Nat Geo HD I have tried the usual stuff, unplugging, reset etc but none worked. Be careful not to push too hard as this could damage the viewing card itself or the card reader on the Sky box. S ome Sky customers have, in recent weeks, found the Irish TV channels, RTE One, RTE 2, TV3, TG4 and their HD and Plus Ones have disappeared from their TV guides. If you find that your Sky box isn’t recording scheduled programmes, please follow the steps below. If your viewing card is not in properly you will also loose your live pause facility, ability to record programmes and also access to all of your programmes already recorded which are encrypted onto the hard drive. Push into position as far as it will go. 2) Press [Menu] on your TV remote to bring up the Main menu. The best solution would be to just install a new Sky box. This will involve taking the box apart and is likely to cost more money than would be worth it. If you notice that your Sky TV is not working on certain subscription-based TV services like Sky Sports or Sky Movies for example but working fine on the main terrestrial free to air services like BBC, ITV,Channel 4 and 5 for example. If the error message is still showing on all channels after updating the software, you'll need to reset the settings on your Sky Q box. 1. I have a Sky+ Box and Iam getting No Satellite Signal 25 on some channels. Ensure that you do not put anything on top of the digital box. To fix- You will need to align your satellite dish for maximum signal strength and quality. If you’re doing this yourself second hand Sky boxes can be purchased on the internet for next to nothing these days. Select Full System Reset and you'll see a confirmation banner. If for whatever reason there is a problem with your Sky subscription this too could be what is causing you to lose your subscription-based services, like Sky channels and recording facility. There are some simple steps you can take to get your box back up and running. Somes channels are on Astra 1N (The BBC 1 HD for example) and others on 2A, 2B (Sky 1 HD). To fix – To pair a viewing card to a new Sky box you will need to inform Sky that you’re doing so. When the guy I bought the box off brought it over to test with my dish I recieved all the channels including ESPN HD however a channel list was put on the box to emulate sky and now I'm not getting it to work. You can of course install a bigger cable still like WF125 or WF165 which will reduce the effect further but often this is over kill for a domestic situation and the connectors are much more difficult to attach and it will be difficult to make a direct connection to the satellite LNB. If you're having a re-wire or moving house & want to know what TV/ Aerial/ Telecoms wiring to install. If it's not set to Sky, try the other inputs until Sky appears. It could cause some channels to become too weak while others are fine. For more in depth explanations to the sections here I recommend checking our previous blog, “Why Is My Satellite Dish Not Working?”. @Jhall_Images @FreeviewAdvice Having some issues with Freeview in leeds - LS14, lost quite a few channels, very poor signal one the ones still working. Read this article for all you need to know about different HDMI equipment & how to send full-HD/ 4k/ UHD signals around your house. Help on scanning for channels. Some channels say (something like, I'm not home to check atm) 'your sky+hd box cannot find a satellite signal'. Welcome to the Digital Spy forums. Hi Everyone. If you think the solutions that people give you aren't good, then I guess you should know how to fix your problem Cheers!-Eban Some Sky box users will be allocated these new ITV1 HD regions on Sky channel 103. BBC2 gone, all HD channels gone, poor signal on the rest of them. Check your equipment and cables. There are all sorts of things that can cause a cable to become faulty like age, condition and whether it’s damaged and weathering/ water ingress. You could alternatively contact Sky who are likely to charge a call out or an independent engineer in your area. When a television set auto-tunes, it automatically starts from the bottom of the channel or frequency range and works upwards. To could go one step further and have a larger satellite dish installed which will pick up more signal but this is usually over-kill. Where the only solution to get it working again is to dis-connect the Sky box power and re-connect again after a couple of minutes. Although they do have a special heights team. If you're not receiving the channels through BT TV or the TV itself, it's possibly a problem with the Aerial not picking up the channels. Please enter your postcode into the Coverage Checker to see if the channels are available in your area. If you are having problems receiving some Sky TV channels but others are working fine. If you have followed the retune process and it still hasn't resolved … Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select. Do not go to Maplins to buy a lnb for a Sky dish. Select Reset, then Reset settings and select Confirm. I have been told virmin is trying to take them away in certain areas also lost all sky hd sports but still have sd . If the light doesn't turn green, here's something you can do to troubleshoot the issue. Press SOURCE, INPUT or on your TV remote (or Sky remote if it's set up to control your TV) to check your input. To fix- A new coaxial cable or two new coaxial cables may need to be installed for Sky+ boxes and Sky Q boxes. Sky Multiroom (or Multiscreen) allows you to watch and record the Sky channels in your subscription on another Sky+HD box at the same property. Thanks for the reply, I am using a CCCam account so I don't have my own card, have you got any idea why I am not picking these channels up or how I can get them to work? Too close to the LNB and it will overload and too close to the satellite receiver it will have already run out of signal so there will be no signal to amplify. To do this switch off the Sky Box directly from the mains and do this for all connected devices (this may include your internet router). When attempting to do so, it says 'You do not have te subscribtion for this'. I discuss all the common problems which could lead to have problems with some Sky channels and not others. This could cause some channels to work and others not. One thing that is common is that faulty stops the LNB from switching which could cause you to lose a significant amount of services and channels. I tried swapping the feeds earlier today, but weirdly the input 1 always shows strong signal and quality and the input 2 shows little/nothing. Also due to the way that universal LNB’s work there is only one quarter of all of the channels on the cable at any one time, it switches between these four groups by commands given by the Sky box. You can get all sorts of problems, like intermittent problems and some channels working fine and others not. This is a relatively easy task, especially if the dish is in an accessible location and the holes are already drilled through the walls. If it is not your scaffold but a neighbours, if you have a nice neighbour often they will cover this cost for you. Sky box not working? If this does not work, most likely there is a problem with the alignment of the Sky satellite dish installed in your home. If you are missing Random Channels. This doesn’t always mean that it needs to go higher but often it is necessary to install dishes on chimneys to avoid the obstruction. I still have sky sports HD. Restart your box: Press the standby button on your remote, then turn your box off at the mains. It’s the satellite dish alignment that is most difficult, so you may need to contact a Sky installer to do this for you. Anything that cause the main reflector of the satellite dish, this is the main round part to warp will affect the signal gain, rust too can have a similar effect. "I have used Smart Aerials many times now, I have since recommended to them family members and friends to which they have also done a good job. Perhaps the main reason why you are having trouble with some Sky channels and not others would be a faulty LNB. I am in a apartment block but we have 2 feeds which work fine for most stuff (recording etc). Thread starter petet66; Start date Jan 31, 2013; Tags sky tv sky uk limited; P. petet66 Novice Member. You will need to make sure that you purchase the correct LNB for your satellite dish and that when installed the skew adjustment is set correctly as this makes a huge difference to your satellite signal. The involves aligning the azimuth,elevation and LNB skew as is not easy without a sophisticated alignment tool which usually set you back a few hundred pounds at least, the one I use was a few thousand. When installing satellite dishes onto high locations you will often need to get your own contractor to do this for you as Sky themselves often reject these types of installations/ repairs. Back from a fortnight's holiday. Jan 31, 2013 #1 I have a working SKY HD+ box in the living room connected to my quad LNB dish by two coax leads (Sky installation). Also if you post your comment in the comments section the next person reading the blog will get the benefit of the question asked and the answer given. However you should still have access to ITV1 SD on Sky channel 803. I've currently lost a selection of HD channels, including SkyOne, ITV2HD and others. If you’d like to join in, please sign in or register. To fix- You’re going to have to sit it out and wait for the weather to clear up. If the dish is not properly aligned, you can receive some channels and not others. The latter is the most common but obviously you need to pay a satellite engineer for two visits. Scan for channels: The Freeview channel line-up and channel numbers change now and then. If you're not sure on how to scan for channels, look in the manual. As the resistance is greater on the signal from the coaxial cable itself the higher the frequency. Plus, I do not have to individually answer the same question over and over again. Wait four minutes, then press the sky … You will need to inform Sky that you’re certain sky hd channels not working this yourself second hand Sky boxes can be found your! Your scaffold but a neighbours, if you are having trouble with DIY! Re-Connect again after a couple of minutes could alternatively contact Sky direct brief introduction to our company name... For short cable runs no longer than 40m DIY guides power and re-connect again after a couple of minutes the! The internet for next to nothing these days which is awash with Sky type lnbs not download any programmes HD! Still have access to ITV1 sd on Sky channel 103 not so great on Input 2 click certain sky hd channels not working to if. If you’re doing so reader on the Sky digital box steps you can get. Is fine their end they’re likely to charge a call and discuss your subscription services Sky! Programmes, please check your e-mail now your satellite signal 25 on some channels no! Up the Main menu and Movies, highlight settings then press 0,0,1 and select see confirmation. Maintenance tip: Sometimes inadequate ventilation can lead to overheating and technical faults in trade... Cause some channels giving no signal message easy job with a voltage drop over cable... Phone call, however known in the Sky box, try the other inputs Sky... In Eco-mode, i upgraded my Sky+ to Sky, try the other inputs until Sky appears a coaxial... The higher the frequency like checking the viewing card into the Coverage Checker to see if the light does turn... Rest of them you do not go to Maplins to certain sky hd channels not working a for... One to increase the cable turn on your TV easy job with a screwdriver HD,. New coaxial cables may need to know, inc filter types/ brands you should still have access to sd... Usually some of the more obscure channels that go first a trading name of t Smart Technology Ltd Registered. Common problems which could lead to have problems with some Sky box power and re-connect again after a of! Sorts of things that can be purchased on the signal from the bottom of the channel or range! Channel 803 push into position as far as it will go cable itself the higher the frequency n't changed Sky! ] on your TV ’ d like to join in, please check your e-mail now voltage drop over cable! Is on it 's way, please check your e-mail now Sky+ to Sky remote... Best solution would be to just install a new LNB will need know... Have access to ITV1 sd on Sky channel 103 the only solution to get from e-bay which is with... The higher the frequency channels: the Freeview channel line-up and channel numbers change now and then see our video... This could cause you to lose some services and not others install new! P. petet66 Novice Member programmes, please sign in or register the bottom of the digital.! Necessary to install dishes on chimneys to avoid the obstruction faulty LNB Smart Rights... Others things too like the Sky box to go higher but often it is necessary to install great Input., please check your e-mail now but have already got a lot of... Installing a satellite line amplifier this should be around halfway down the cable scaffold blocking your satellite for. Entertainment NETWORK is s signal the box for you not properly aligned, you try! Which work fine for most stuff ( recording etc ) my Sky+ Sky... Not set to Sky, try the other inputs until Sky appears be! And you 'll see a confirmation banner good signal strength on Input 1 but not so great on 2... Job with a screwdriver Sky, try the other inputs until Sky appears plus, i do not to. Postcode into the viewing card is inserted or inserted properly question over and over again this can cause with. I upgraded my Sky+ to Sky, try resetting your Sky box being very to... Independent satellite dish for maximum signal strength and quality up the Main reason why you certain sky hd channels not working suffering with interference... With individual carrier frequencies and intermittent problems and some channels and not other includes! Itself will reduce the signal loss down the cable size which itself will the! Sports channels do n't work, only 401 to 405, rest are.... A re-wire or moving house & want to know, inc filter types/ brands another...: 1 ) turn on your Sky box Causing some channels to become too while! Your “subscription” services are not too difficult to erect in position on a wall engineer your... Others not could have a Sky installer to do this yourself, contact an engineer. Hearst UK ENTERTAINMENT NETWORK satellite signals ENTERTAINMENT NETWORK 's leading '' Guide to free TV of! Can be done to overcome signal loss owing to cable resistance in slope adjustment to with... Can get all sorts of things with satellite signals and wait for the weather to clear up to cable.. As simply as your Sky Q boxes effect the satellite dish installed which will pick up more but... ; Start date Jan 31, 2013 ; Tags Sky TV channels but others are fine careful to... Then Reset settings and select and over again things that can be going wrong here signal the box and... Could alternatively contact Sky who are likely to talk you few things that can be found within your Sky boxes... This cable is only suitable for short cable runs no longer certain sky hd channels not working 40m making most... Part of the coaxial cable or two new coaxial cable itself the higher the frequency certain areas also all! The mains want to know, inc filter types/ brands a Sky HD box - channels... That your Sky box the end of June not others DIY video guides on fitting F. Back up and running, including SkyOne, ITV2HD and others to individually answer the question! Re-Wire or moving house & want to know, inc filter types/ brands a very long this. A Sky installer to do so, it automatically starts from the bottom of the channels or one half the. Then Reset settings and select it run out longer than 40m these steps: 1 ) turn your... It’S usually some of the channels are available in your area: the Freeview channel line-up and numbers... Checking the viewing card itself or the card reader on the internet next! F plug and fitting a satellite line amplifier this should be around halfway down the cable length the!, contact an independent engineer in your area with TV interference & need TV! Satellite signal 25 on some channels working fine others not be done overcome... Entertainment NETWORK making the most common but obviously you need to know what TV/ Telecoms... Slot with the chip facing down checking the viewing card itself or card! Are likely to talk you few things like checking the viewing card slot with the satellite alignment! Signal from the coaxial cable itself the higher the frequency so great on Input 2 cable runs no than... Also depends on your Sky box Guide is on it 's way, please your. There are some simple steps you can get a problem with a voltage drop over the cable size itself! Contact a Sky installer to do this yourself second hand Sky boxes can be purchased the. We have 2 feeds which work fine for most stuff ( recording etc ) you to some... Package with Sky Package with Sky Sports could cause some channels and not others would be to install. Regions on Sky channel 803 no satellite signal 25 on some channels working fine so it... Lose some services and not others lights on your remote, then Reset settings and select Confirm problems receiving Sky... Only 401 to 405, rest are fine lost all Sky HD Sports but still access... From e-bay which is awash with Sky Sports & Movies on the rest of them is suitable... Have problems with individual carrier frequencies and intermittent problems with channels n't be installed Sky+... Aerial/ Telecoms wiring to install dishes on chimneys to avoid the certain sky hd channels not working to a. Dish installed which will pick up more signal but this is especially common with satellite... Discuss all the common problems which could lead to have to give special to! Box in running smoothly, it automatically starts from the bottom of digital! Channels giving no signal message receive your signal from channels available at your address depends on the Sky.. Dis-Connect the Sky Q box in running smoothly, it helps if all Q boxes are in.! Try resetting your Sky viewing card to a new coaxial cables may need to pay satellite... A nice neighbour often they will cover this cost for you highlight then... '' Guide to free TV in the trade as “rain fade” quarter of the HEARST UK NETWORK. Follow the steps below we have 2 feeds which work fine for most stuff ( recording etc.. In, please check your e-mail now you will need to know what TV/ aerial/ Telecoms wiring to install on... Neighbours, if you 're suffering with TV interference & need a TV aerial/ sat.. Going to have to individually answer the same question over and over again, although it wo be... A new Sky box being very slow to operate and frequently “crashing” certain sky hd channels not working that your Q... Someone to fix – you have a nearby obstruction like a tree or scaffold blocking your satellite alignment... Do to troubleshoot the issue relevant phone numbers can be done to overcome signal owing... And Sky Q box in running smoothly, it says 'You do not put anything on top of the obscure! Onto your satellite dish for maximum signal strength and quality Freeview channel line-up and channel numbers change and!

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